{"id":23454,"date":"2024-11-05T16:31:58","date_gmt":"2024-11-05T21:31:58","guid":{"rendered":"https:\/\/mintedmarket.ca\/politique-de-retour\/"},"modified":"2026-06-25T15:39:21","modified_gmt":"2026-06-25T19:39:21","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/mintedmarket.ca\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"        <div class=\"rp-page\">\n\n            <div class=\"mm-translation-notice\" role=\"note\">Les versions fran\u00e7aise et anglaise de cette page font \u00e9galement foi et sont cens\u00e9es \u00eatre identiques.<\/div>\n            <header class=\"rp-header\">\n                <p class=\"rp-eyebrow\">Politiques<\/p>\n                <h1 class=\"rp-title\">Politique de retour<\/h1>\n                <p class=\"rp-subtitle\">Quand les retours et les \u00e9changes sont accept\u00e9s, ce qui est exig\u00e9 et comment amorcer le processus.<\/p>\n            <\/header>\n\n            <section class=\"rp-hero\">\n                <div class=\"rp-hero-head\">\n                    <h3>En bref<\/h3>\n                    <span class=\"rp-hero-hint\">D\u00e9tails complets ci-dessous<\/span>\n                <\/div>\n                <ul class=\"rp-facts\">\n                    <li class=\"rp-fact\">\n                        <span class=\"rp-fact-label\">D\u00e9lai de retour<\/span>\n                        <span class=\"rp-fact-value\">2 jours ouvrables suivant la livraison<\/span>\n                        <span class=\"rp-fact-icon\" aria-hidden=\"true\">\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n                        <\/span>\n                    <\/li>\n                    <li class=\"rp-fact\">\n                        <span class=\"rp-fact-label\">Motif admissible<\/span>\n                        <span class=\"rp-fact-value\">D\u00e9faut de mat\u00e9riau<\/span>\n                        <span class=\"rp-fact-icon\" aria-hidden=\"true\">\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\n                        <\/span>\n                    <\/li>\n                    <li class=\"rp-fact\">\n                        <span class=\"rp-fact-label\">Retours sans d\u00e9faut<\/span>\n                        <span class=\"rp-fact-value\">Toutes les ventes sont finales<\/span>\n                        <span class=\"rp-fact-icon\" aria-hidden=\"true\">\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"4.93\" y1=\"4.93\" x2=\"19.07\" y2=\"19.07\"\/><\/svg>\n                        <\/span>\n                    <\/li>\n                    <li class=\"rp-fact\">\n                        <span class=\"rp-fact-label\">Emballage d'origine<\/span>\n                        <span class=\"rp-fact-value\">Doit \u00eatre intact (bo\u00eete d'exp\u00e9dition ext\u00e9rieure non requise)<\/span>\n                        <span class=\"rp-fact-icon\" aria-hidden=\"true\">\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z\"\/><polyline points=\"3.27 6.96 12 12.01 20.73 6.96\"\/><line x1=\"12\" y1=\"22.08\" x2=\"12\" y2=\"12\"\/><\/svg>\n                        <\/span>\n                    <\/li>\n                <\/ul>\n            <\/section>\n\n            <div class=\"rp-sections\">\n\n                <details class=\"rp-section\" open>\n                    <summary>\n                        <div class=\"rp-section-head\"><span class=\"rp-section-num\">01<\/span><h2 class=\"rp-section-title\">Admissibilit\u00e9 aux retours et \u00e9changes<\/h2><\/div>\n                        <svg class=\"rp-section-chev\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                    <\/summary>\n                    <div class=\"rp-section-body\"><div class=\"rp-section-body-inner\">\n                        <p>Les retours ou les \u00e9changes peuvent \u00eatre autoris\u00e9s \u00e0 notre enti\u00e8re discr\u00e9tion et ne sont pas garantis. Les r\u00e9clamations pour d\u00e9faut de mat\u00e9riau doivent \u00eatre signal\u00e9es \u00e0 notre Service \u00e0 la client\u00e8le dans les 2 jours ouvrables suivant la livraison. Les r\u00e9clamations soumises apr\u00e8s ce d\u00e9lai pourraient ne pas \u00eatre admissibles \u00e0 un r\u00e8glement.<\/p>\n                        <p>Pour \u00eatre admissible, l'article doit \u00eatre retourn\u00e9 dans le m\u00eame \u00e9tat que celui o\u00f9 il a \u00e9t\u00e9 re\u00e7u, avec tout l'emballage d'origine (capsules, certificats d'essai, tubes ou autres protections) intact et non alt\u00e9r\u00e9. La bo\u00eete d'exp\u00e9dition d'origine de MintedMarket n'est pas requise.<\/p>\n                        <div class=\"rp-callout\">\n                            <p class=\"rp-callout-title\">Dommage ou alt\u00e9ration pendant l'exp\u00e9dition&nbsp;?<\/p>\n                            <p class=\"rp-callout-body\">Les dommages de transport et l'alt\u00e9ration des colis sont trait\u00e9s au moyen de notre <a href=\"\/fr\/politique-dexpedition\/\">Politique d'exp\u00e9dition<\/a>, et non par le processus de retour ci-dessous.<\/p>\n                        <\/div>\n                    <\/div><\/div>\n                <\/details>\n\n                <details class=\"rp-section\" open>\n                    <summary>\n                        <div class=\"rp-section-head\"><span class=\"rp-section-num\">02<\/span><h2 class=\"rp-section-title\">Processus pour d\u00e9faut de mat\u00e9riau<\/h2><\/div>\n                        <svg class=\"rp-section-chev\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                    <\/summary>\n                    <div class=\"rp-section-body\"><div class=\"rp-section-body-inner\">\n                        <p>Si vous recevez un produit pr\u00e9sentant un d\u00e9faut de mat\u00e9riau, veuillez communiquer avec notre Service \u00e0 la client\u00e8le dans le d\u00e9lai de 2 jours ouvrables d\u00e9crit \u00e0 la Section 1.<\/p>\n                        <p>Les dommages de transport et l'alt\u00e9ration ne sont pas trait\u00e9s ici. Consultez <a href=\"\/fr\/politique-dexpedition\/\">notre Politique d'exp\u00e9dition<\/a> pour ces r\u00e9clamations.<\/p>\n                        <ul>\n                            <li><strong>Communiquez d'abord avec nous&nbsp;:<\/strong> \u00c9crivez \u00e0 <a href=\"mailto:support@mintedmarket.ca\">support@mintedmarket.ca<\/a> ou composez le <strong>(647) 952-6512<\/strong>. Veuillez communiquer avec nous avant de retourner un article. Si nous acceptons votre r\u00e9clamation, nous vous enverrons les instructions de retour.<\/li>\n                            <li><strong>R\u00e8glement&nbsp;:<\/strong> Si notre inspection confirme le d\u00e9faut, nous proc\u00e9derons, \u00e0 notre enti\u00e8re discr\u00e9tion, soit \u00e0 l'\u00e9change du produit contre un article identique, soit \u00e0 un remboursement au prix d'achat d'origine, sans ajustement pour perte de march\u00e9.<\/li>\n                        <\/ul>\n                    <\/div><\/div>\n                <\/details>\n\n                <details class=\"rp-section\" open>\n                    <summary>\n                        <div class=\"rp-section-head\"><span class=\"rp-section-num\">03<\/span><h2 class=\"rp-section-title\">Retours sans d\u00e9faut<\/h2><\/div>\n                        <svg class=\"rp-section-chev\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                    <\/summary>\n                    <div class=\"rp-section-body\"><div class=\"rp-section-body-inner\">\n                        <p>En raison de la nature des m\u00e9taux pr\u00e9cieux et de la fluctuation continue des prix du march\u00e9, MintedMarket n'accepte pas les retours pour changement d'avis, erreurs de commande ou tout autre motif qu'un d\u00e9faut de mat\u00e9riau confirm\u00e9. Toutes les ventes sont finales \u00e0 moins que les crit\u00e8res de la Section 2 ne soient satisfaits. Veuillez examiner votre commande attentivement avant de finaliser le paiement.<\/p>\n                        <p>Si vous devez annuler une commande avant son exp\u00e9dition, veuillez consulter les modalit\u00e9s d'annulation de notre <a href=\"\/fr\/politique-dexpedition\/\">Politique d'exp\u00e9dition<\/a>.<\/p>\n                    <\/div><\/div>\n                <\/details>\n\n                <details class=\"rp-section\" open>\n                    <summary>\n                        <div class=\"rp-section-head\"><span class=\"rp-section-num\">04<\/span><h2 class=\"rp-section-title\">Articles non retournables<\/h2><\/div>\n                        <svg class=\"rp-section-chev\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                    <\/summary>\n                    <div class=\"rp-section-body\"><div class=\"rp-section-body-inner\">\n                        <p>Les articles suivants sont de vente finale et ne sont admissibles \u00e0 aucun retour ni \u00e9change, en aucune circonstance, y compris dans le cadre de notre processus pour d\u00e9faut \u00e0 la Section 2&nbsp;:<\/p>\n                        <ul>\n                            <li>Emballage ouvert ou alt\u00e9r\u00e9 (capsules de la Monnaie, certificats d'essai, tubes ou autres protections qui ont \u00e9t\u00e9 bris\u00e9s, retir\u00e9s ou visiblement modifi\u00e9s)<\/li>\n                            <li>Articles personnalis\u00e9s ou de commande sp\u00e9ciale (le cas \u00e9ch\u00e9ant)<\/li>\n                            <li>Produits pr\u00e9sentant des signes visibles d'usure ou de dommages caus\u00e9s par une manipulation inad\u00e9quate apr\u00e8s la livraison<\/li>\n                        <\/ul>\n                    <\/div><\/div>\n                <\/details>\n\n                <details class=\"rp-section\" open>\n                    <summary>\n                        <div class=\"rp-section-head\"><span class=\"rp-section-num\">05<\/span><h2 class=\"rp-section-title\">Nous joindre<\/h2><\/div>\n                        <svg class=\"rp-section-chev\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                    <\/summary>\n                    <div class=\"rp-section-body\"><div class=\"rp-section-body-inner\">\n                        <p>Pour toute demande de retour ou d'\u00e9change, veuillez communiquer avec notre Service \u00e0 la client\u00e8le \u00e0 <a href=\"mailto:support@mintedmarket.ca\">support@mintedmarket.ca<\/a> ou composer le <strong>(647) 952-6512<\/strong>.<\/p>\n                        <p>La pr\u00e9sente politique peut \u00eatre modifi\u00e9e sans pr\u00e9avis. Veuillez la consulter p\u00e9riodiquement pour les mises \u00e0 jour.<\/p>\n                    <\/div><\/div>\n                <\/details>\n\n            <\/div>\n\n            <section class=\"rp-footer-cta\">\n                <h2 class=\"rp-footer-cta-title\">Un d\u00e9faut \u00e0 signaler&nbsp;?<\/h2>\n                <p class=\"rp-footer-cta-body\">Communiquez avec nous dans les 2 jours ouvrables suivant la livraison et nous vous guiderons tout au long du processus.<\/p>\n                <div class=\"rp-footer-cta-actions\">\n                    <a href=\"mailto:support@mintedmarket.ca\">\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg>\n                        support@mintedmarket.ca\n                    <\/a>\n                    <a href=\"tel:6479526512\">\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n                        (647) 952-6512\n                    <\/a>\n                <\/div>\n            <\/section>\n\n        <\/div>\n\n        \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":251130221,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-23454","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/PfNizS-66i","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/pages\/23454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/users\/251130221"}],"replies":[{"embeddable":true,"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/comments?post=23454"}],"version-history":[{"count":1,"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/pages\/23454\/revisions"}],"predecessor-version":[{"id":23457,"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/pages\/23454\/revisions\/23457"}],"wp:attachment":[{"href":"https:\/\/mintedmarket.ca\/fr\/wp-json\/wp\/v2\/media?parent=23454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}