MintedMarket insures all Sales Orders while in transit for the sale value of the enclosed Product purchased from MintedMarket, subject to the following limitations. It is your responsibility to notify us of your lost package within ten (10) business days from the ship date of your order. Should anything happen to your package while it is in transit to you, you might be permitted to claim coverage under our insurance policy provided that you directly receive the package from the common carrier. Neither we, nor our insurance company accepts (and we specifically disclaim) responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature. It is your responsibility to ensure you are present to sign for your package. Neither we, nor our insurance company accept responsibility if you do not sign for your package yourself. If you do not receive the package directly from the common carrier, you agree to take all reasonable actions to assist in the recovery of the package, including but not limited to filing our reports, policy reports, and providing all information needed or requested to assist in the recovery of the package. If you do not fully cooperate in recovery efforts, neither MintedMarket, nor our insurance company or carrier will have any liability to you.

When MintedMarket ships to you, if we determine the package is lost or damaged, we file a claim. Once a claim is filed, we reserve the right to re-ship your items or refund your money at our discretion and MintedMarket shall have no further responsibility or liability to you. You agree to cooperate with us in any investigation or claim process and to take every reasonable action requested of you. If you do not fully cooperate, neither MintedMarket, nor our insurance company or carrier will have any liability to you. 

Back Ordered Items 

Occasionally, even if our Website shows an item to be in stock, we reserve the right to delay the delivery of your Sales Order for up to 28 calendar days. This may be due to supply and demand issues. Provided that you have not defaulted in any term of your completed transaction, even if the price of the Product were to rise, your price is locked in. We will attempt to acquire and ship your Product(s) within 28 calendar days. If we are sold out of your item and/or cannot ship your Product(s) within 28 calendar days, we will refund your original sales price. If a refund is provided, or there is any delay in shipping your Products, you waive the right to any claim or actual damages of any kind or nature whatsoever.