Shipping Policy

Orders ship within 1–3 business days after your payment clears. Processing only begins after funds have cleared, which may add time for payment methods such as cheque.

Orders placed on weekends or on holidays we observe will begin processing the next business day. We observe Canadian federal statutory holidays and Ontario provincial holidays.

We ship across Canada and the United States. Orders ship with Canada Post, USPS or an equivalent tracked carrier; orders containing precious metals need a signature on delivery.

• Delivery time: the carrier’s estimated transit time for your address is shown at checkout, counted from the day your order ships. Orders ship within 1–3 business days (see Processing Time).

Free shipping on orders from $499 CAD or $499 USD*. Delivery times are estimates and may vary due to carrier conditions or other external factors.

*US, except Alaska and Hawaii. Canada: from $499 CAD, except Yukon, NWT and Nunavut.

Orders delivered outside Canada may be subject to import duties, taxes and fees at delivery; these are the customer’s responsibility and are not included in our prices.

Orders ship tracked and insured. For exceptionally high-value orders, armoured courier delivery can be arranged — please contact us for details.

Once your order has shipped, you’ll receive a confirmation email with tracking information. You can track your package using the link provided to see its latest status.

We ship across Canada and the United States. Orders to Yukon, the Northwest Territories, Nunavut, Alaska and Hawaii don’t get free shipping: they pay the shipping price shown at checkout. If you are unsure whether your location is serviceable, please reach out before placing your order.

Shipping to the United States: US orders ship tracked, fully insured and in discreet, unbranded packaging, with a signature required on delivery for precious metals. Import duties or taxes, if applied by customs, are the responsibility of the recipient.

International shipping outside Canada and the US is available by request only. To inquire, email support@mintedmarket.ca. Additional fees and customs charges apply to international orders (see Customs, Duties & Taxes below).

All parcels are insured during transit under our own insurance policy, at no cost to you. Our insurance covers your parcel until the carrier records it as delivered to the address you gave us. We handle any claim with the carrier or our insurer. You must be available to accept your package. We are not responsible if:

• You are not present to receive the package.
• You authorize the courier to leave the package unattended.
• You arrange alternative delivery instructions with the carrier.
• You provide an incorrect or incomplete shipping address.

Please double-check your shipping details before completing your purchase. We are not responsible for lost or misdelivered packages due to incorrect shipping details provided by the customer.

A signature is required on delivery for orders containing precious metals. Orders of accessories only (such as boxes, capsules and tubes) usually ship without one.

We do not ship to P.O. Boxes. Please provide a physical residential or business address at checkout. For questions about address eligibility, please contact customer support.

US orders: Shipments to the United States may be subject to US import duties or fees, which are the recipient’s responsibility unless otherwise stated at checkout. Some Canadian-made silver products cannot be delivered to the United States; this is shown on the product page.

International orders (outside Canada and the US): International shipments may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. The customer is responsible for any such charges, as these are not included in our shipping fees.

If your package appears to be lost in transit and tracking information has not updated for at least seven days, please contact us immediately. If the shipment is confirmed as lost, we will handle the claim with the carrier or our insurer. All claims must be reported to us within 30 days of the original ship date. Claims submitted after this window may not be eligible for resolution.

If your package is marked as delivered but you have not received it, you must contact the courier directly. We are not responsible for stolen packages once marked as delivered.

If your package arrives damaged or appears tampered with, do not accept the shipment. Refuse the delivery and contact us immediately. If you accept the package and later notice damage or tampering, keep all original packaging and notify us within 2 business days of delivery. Failure to report issues within this timeframe may affect your eligibility for a claim.

Occasionally, items may be temporarily out of stock. If this occurs, we will notify you and provide an estimated restocking and shipping date. You may choose to wait for the item, receive a substitute (if available), or request a refund.

If you need to modify your shipping address or order details after placing your order, please contact us immediately. Address changes requested before your order has been processed are accommodated at no charge. Once an order has been processed and shipped, we cannot change the delivery address or make any modifications.

Orders may be cancelled prior to shipment, subject to the following:

• Cancellation administration fee: a flat fee of $30 USD / $50 CAD applies to any cancelled order.
• Market loss fee: if the spot price of the metal has dropped between when you placed your order and when you cancel, you cover the difference for the metal you ordered. If the price went up or stayed flat, no market loss fee applies.

Once an order has been shipped, it cannot be cancelled, and our Return Policy will apply.

If you need to return an item, please review our Return Policy for detailed instructions. Return shipping is arranged with you case by case.