™
Policies
Return Policy
When returns and exchanges are accepted, what’s required, and how to start the process.
At a glance
Full details below- Return window 2 business days from delivery
- Eligible reason Material defect
- Non-defect returns All sales final
- Original packaging Must be intact (outer shipping box not required)
01Eligibility for Returns & Exchanges
Eligibility for Returns & Exchanges
Returns or exchanges may be permitted at our sole discretion and are not guaranteed. Material defect claims must be reported to our Customer Service Department within 2 business days of delivery. Claims submitted after this window may not be eligible for resolution.
To be eligible, the item must be returned in the same condition as received, with all original packaging (capsules, assay cards, tubes, or other protective coverings) intact and untampered. The original shipping box from MintedMarket is not required.
Damage or tampering during shipping?
Transit damage and package tampering are handled through our Shipping Policy, not the return process below.
02Material Defect Process
Material Defect Process
If you receive a product with a material defect, please contact our Customer Service Department within the 2 business day window described in Section 1.
Transit damage and tampering are not handled here. See our Shipping Policy for those claims.
- Contact us first: Email support@mintedmarket.ca or call (647) 952-6512. Please contact us before you return any item. If we accept your claim, we’ll send you return instructions.
- Resolution: If our inspection confirms the defect, we will, at our sole discretion, either exchange the product for an identical item or issue a refund at the original purchase price, with no market loss adjustment.
03Non-Defect Returns
Non-Defect Returns
Due to the nature of precious metals and continuous market price fluctuation, MintedMarket does not accept returns for change of mind, ordering errors, or any reason other than a confirmed material defect. All sales are final unless the criteria in Section 2 are met. Please review your order carefully before completing checkout.
If you need to cancel an order before it has shipped, please refer to the cancellation terms in our Shipping Policy.
04Non-Returnable Items
Non-Returnable Items
The following items are final sale and are not eligible for return or exchange under any circumstances, including under our defect process in Section 2:
- Opened or tampered packaging (mint capsules, assay cards, tubes, or other protective coverings that have been broken, removed, or visibly altered)
- Customized or special-order items (where applicable)
- Products with visible signs of wear or damage caused by improper handling after delivery
05Contact Us
Contact Us
For any return or exchange inquiries, please contact our Customer Service Department at support@mintedmarket.ca or call (647) 952-6512.
This policy is subject to change without prior notice. Please review periodically for updates.
