Return Policy | MintedMarket

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Return Policy

At your request, we may, but are not obligated to, provide you with an opportunity to exchange a Product for an identical Product in the event of a material defect. If we agree to do so, such exchange must be made within seven (7) calendar days from the date on which the Customer receives their Product(s) and only to those Customers who timely and properly notify our Customer Service Department by telephone or email, and who receive written confirmation that the exchange request has been approved. If approved, the Customer Service Department will provide instructions on the how to exchange said items.

Shipping and handling charges are non-refundable. For approved exchanges as described above, you must follow all instructions provided by Customer Service. You are responsible for carefully packaging the Product and are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. MintedMarket reserves the right, at its sole discretion, to reject any exchange that does not comply with these requirements. If an exchange is requested, we reserve the right to accept or refuse the exchange request at our sole discretion and require you to pay any Market Loss on approved exchanges. Any Market Gain on refunds shall vest in and remain the property of MintedMarket.