Why is your product price higher than the spot price?
When purchasing physical precious metals, investors pay a premium above the metal's spot price. This premium accounts for the costs associated with extracting, refining, and selling the physical bars or coins.
Do you have a physical store?
Currently we do not have a physical store.
Can I change my order after it has been placed?
Please contact our support team and we will try our best to help
What is your return policy?
At your request, we may exchange your item for identical products due to material defects or issue a refund. This must be initiated within seven (7) calendar days of receiving the product by contacting our Customer Service Department.
Shipping and handling charges are non-refundable. For approved exchanges, follow our provided instructions, cover return shipping, and we'll take care of the rest. Note: We do not bear the risk of loss during the return shipment.
This is a brief summary of our return and exchange policy. For the full version, please click here. MintedMarket reserves the right to update or modify this summary at any time.
There is no minimum transaction amount when you buy from us.
Can I cancel my order?
If you choose to cancel your order, you may be liable for market loss and may be charged a cancellation fee as outlined in our terms and conditions. To cancel your order, please contact us.
What types of products do you buy?
We buy bullion, numismatics, semi-numismatics, and rare coins.
What if I accidentally send you the incorrect product?
All packages sent to MintedMarket are processed under video surveillance. If an incorrect item is sent, a MintedMarket representative will contact you to resolve the discrepancy. They will either provide you with a new price for the item received or the option to return the item at the seller's expense.
How can I ensure the legitimacy of products?
We exclusively offer products sourced from globally recognized and highly reputable mints. Our inventory of new products is acquired directly from the mint and authorized wholesalers. When it comes to our pre-owned products, we go the extra mile to ensure your peace of mind. All metals sourced from the secondary market undergo rigorous testing through various methods to guarantee their authenticity and integrity.
Do you ship outside of Canada?
Yes, we offer free insured shipping to the US and Canada.
Can I store my purchases with you?
Yes, we offer storage solutions for your own precious metals as well as those you buy from us. If you would like to store your purchase with us or your existing precious metals visit our webpage here.
If you would like to change your order please contact our customer service team and we would be happy help you out.
Can I cancel my order after it has been placed? Will I be charged for it?
If you choose to cancel your order, there may be any market losses incurred and a cancellation fee. However, there are instances where exceptions can be made. For further assistance, we recommend reaching out to our dedicated customer support team.
When will my order ship?
Order's generally will ship within two business days of your payment clearing. Please note that different payment methods have different clearing periods. For detailed information visit our payments page.
Why do I have to wait for my payment to clear?
In order to combat the prevalent fraud in our field, we have implemented a longer verification process by the bank to ensure the authenticity of funds. The commencement of payment clearance is initiated upon receipt of the funds, and the duration of this process may differ depending on your chosen payment method and country of residence. For more details regarding payment clearance, kindly refer to our payments page.
What is your return policy?
At your request, we may exchange your item for identical products due to material defects or issue a refund. This must be initiated within seven (7) calendar days of receiving the product by contacting our Customer Service Department.
Shipping and handling charges are non-refundable. For approved exchanges, follow our provided instructions, cover return shipping, and we'll take care of the rest. Note: We do not bear the risk of loss during the return shipment.
This is a brief summary of our return and exchange policy.
For the full version, please click here. MintedMarket reserves the right to update or modify this summary at any time.
Is there a minimum transaction amount?
There is no minimum transaction amount when you buy from us!
Can I cancel my sales order?
If you choose to cancel your order, you may be liable for market loss and may be charged a cancellation fee as outlined in our terms and conditions.To cancel your order please contact us.
I have an issue with my order, what should I do?
If your package appears to be tampered with do not accept delivery of the package. Insurance coverage ends as soon as the package is accepted. Contact us immediately.
How can I ensure the legitimacy of products?
We exclusively offer products sourced from globally recognized and highly reputable mints. Our inventory of new products is acquired directly from the mint and authorized wholesalers. When it comes to our pre-owned products, we go the extra mile to ensure your peace of mind. All metals sourced from the secondary market undergo rigorous testing through various methods to guarantee their authenticity and integrity.
Payment-Related Questions
Can I change my payment method?
In most cases, it is possible to change your payment method. Please contact us and we would be happy to help you change your payment method.
What methods of payment do you accept?
We accept cheque, draft, money order, wire, e-transfer, bill payment, and credit card. For more information visit our payments page.
Why do I have to wait for my payment to clear?
In order to combat the prevalent fraud in our field, we have implemented a longer verification process by the bank to ensure the authenticity of funds. The commencement of payment clearance is initiated upon receipt of the funds, and the duration of this process may differ depending on your chosen payment method and country of residence. For more details regarding payment clearance, kindly refer to our payments page.
Do you have a holding period for cheques, bank drafts, and money orders?
Yes. All forms of check payments are held for up to seven business days. This period is put in place to allow the bank to notify us of any potential payment issues before the order is shipped. If your bank takes longer to confirm your check payment, the holding period may be extended. To avoid the holding period you may want to consider making payment through a same-day bank wire transfer.
How quickly do I have to send my payment?
You must ensure your payment is received by MintedMarket within five (5) days for orders paid by e-Transfer, Wire Transfer, and Bill Payment. If you paid by cheque, you must ensure your cheque reaches us within ten (10) days. MintedMarket reserves the right to cancel orders that do not meet this requirement.
What if I don't send my payment on time?
If your payment is not received on time MintedMarket reserves the right to either cancel your order or provide a new quote based on the market price when your payment was received. If your order is cancelled you may be subject to a cancellation fee and our market loss policy.
How can I be paid?
If you sell to MintedMarket, we provide a variety of payout methods for your convenience. You can choose from the following options:
1. ACH/Direct Deposit: This method allows for a seamless transfer of funds directly to your bank account. It ensures a swift and secure transaction.
2. Bank Wire: With this option, funds are electronically transferred from our account to yours. Bank wires are known for their reliability and efficiency.
3. Business Cheque: If you prefer a more traditional approach, we also offer payouts in the form of business cheques. These can be deposited into your bank account or cashed at a local bank branch.
We understand that each individual has unique preferences when it comes to receiving payments. Therefore, we strive to provide a range of payout methods to cater to your specific needs.
Shipping-Related Questions
Do you offer free shipping?
We offer free insured shipping on all orders over $299 CAD. For all other orders insured shipping is calculated at checkout.
When will my order ship?
Order's generally will ship within two business days of your payment clearing. Please note that different payment methods have different clearing periods. For detailed information visit our payments page.
How do you ensure security of my package?
All our packages are carefully and discretely wrapped, typically in brown or white corrugated boxes and do not to give any indication as to the contents inside. Packages are fully insured and require a signature at delivery.
Will the delivery driver know my package contents?
No, there is no mention of the package contents anywhere on the box.
Is my package insured?
Yes, all packages are fully insured with a signature required upon delivery.
How do I track my order?
You can track your package by clicking the tracking link in your order confirmation email or by locating your order on your profile with us.
Can someone else receive my package?
While all our packages require a signature upon delivery, couriers do not offer the ability to specify the person who signs. So please ensure that you're tracking the status of your delivery.
Moreover, it is advisable for you to receive the package personally and not let anyone else receive it on your behalf. Your package is insured when in transit to you but we cannot cover any losses once the package is delivered. We also cannot accept responsibility if you have left instructions with any carriers or delivery services to leave parcels unattended for you without the need for a signature, or if you have given the carrier instructions to leave your package with anyone other than the addressee.
What if my package is delayed or lost?
If your package is delayed, please contact the shipping courier service. If you run into additional difficulties, contact our customer service team and we will look into this issue for you promptly.
Miscellaneous Questions
Do you have a physical store?
Currently we do not have a physical store.
Can I store my purchases with you?
Yes, we offer storage solutions for your own precious metals as well as those you buy from us. If you would like to store your purchase with us, select 'store with you' at checkout. If you want to store your existing precious metals visit our webpage here.
How many grams are in a troy ounce?
There are 31.1 grams in a troy ounce. You can learn more about precious metals here.
How do you tax your precious metals?
This will differ based on your country and state of residence. Please refer to our tax summary here.
Is palladium a precious metal?
While Palladium is recognized as a precious metal for industrial applications by the Canadian government, it is not classified as bullion for investment purposes. Consequently, Palladium is subject to taxation. The applicable tax will be added during the checkout process.
Do you have a loyalty program?
We do not have a loyalty program yet, but we do offer exclusive mail-only discounts, updates about new products and industry news, as well as early access to sales to the customers in our mailing list. You can join our list by scrolling right to the bottom of the page and submitting your email address!
Do you offer a gift card?
Yes, we do offer a gift card - check it out! You can also add it to your Apple Wallet.
