- Free Insured Shipping: Orders over $299 CAD or $199 USD qualify for free insured shipping. For orders below $299 CAD or $199 USD, see shipping rates below. We offer shipping to all provinces and territories in Canada, and all states in the continental US.
- Insurance Coverage: We insure all orders during transit for the purchase value with some conditions. Please notify us of lost packages within ten (10) business days.
- Customer Responsibilities: Ensure you are present to sign for packages; we disclaim responsibility for instructions to leave parcels without a signature.
- Lost or Damaged Packages: If a package is lost or damaged, we file a claim, reserving the right to re-ship or refund at our discretion. We ask for your cooperation during the investigation or claim process.